Terms and Conditions
Terms and Conditions 2018
We trade under these Terms and Conditions, so please read them carefully, as it is your responsibility to understand our Terms and Conditions, which can be updated at any time without prior notice.
Website Terms:
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. The content of the pages of this website is for your general information and use only. It is subject to change without notice, which together with our privacy policy govern ATH Training Group Ltd’s relationship with you in relation to this website. These Terms and Conditions are to be used in association with our Privacy Policy
The term “ATH Training Group Ltd” or “us” or “we” refers to the owner of the website whose registered office is 6a Moat Farm Business Centre, Turkey Cock Lane, Stanway, Essex, CO3 8ND. Our company registration number is company registration number is 5240491 and our VAT Number is: 108895089.
The term “you” refers to the user, customer or viewer of our website.
The use of this website is subject to the following terms of use:
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without ATH Training Group Ltd’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Course Bookings:
Fitness To Attend Training. Training Courses consist of practical elements within each course, (depending on type of course conducted), which include Recovery Position, CPR Training, Manual Handling, Bleeding Assessments, Physical Intervention skills. It is your responsibility (the person attending training) to make the course instructor aware of:
Any medical conditions.
Any medication being taken.
If you are pregnant.
Any medical problems that may prevent you from completing any sections of the training.
Any Accident or Incident during any course MUST be reported to the course instructor on the day of training and an entry MUST be filed within the accident book.
We, or any of our instructors will not be held responsible for any injury suffered by any person attending any of our courses.
An email requesting to book a training course is deemed your acceptance of our terms and conditions, and therefore are bound by our cancellation policy.
Photo Identification:
Any candidate who would like to attend training, either as an individual booking, or through a company booking scheme “Must Produce Photo Identification to attend training”. Failure to produce identification at the start of any course will lead to you not being able to attend training. ATH Training Group Ltd will not be held responsible for you, or any member of staff who does not produce identification at the start of any course. In this instance all course fees payable for training will be lost, as it is your responsibility to produce your identification prior to course start time.
Upon receiving written or verbal confirmation to make abooking and invoice will be issued and deemed as your agreement to attend training with ATH Training Group Ltd. All open Invoices that are not paid by the due date may be subject to commercial late payment fees in line with HMRC Guidelines, and legal action wtaken to recover any unpaid invoices.
Group Bookings:
For group bookings dedicated to your company, either onsite or to be conducted at our training facility, issuing an invoice for your training session is deemed as your agreement with us and invoices must be paid. Failure to pay an invoice will be subject to legal proceedings to reclaim costs.
For courses that are booked and deposit paid, if a candidate / company has requested to have their place / booking moved to an additional course date within 14 days of the training date, the deposit fee will be lost. If a customer requires training date to be moved less than 1 week prior to course start date then full course fee will be lost. All course transfers must be made in writing and we will only accept one transfer per candidate.
Customers that wish to have their training course date moved (more than 14 days prior to course start date) to another course date for whatever reason must complete the training within 4 weeks of the original course date booked otherwise the course fee will be lost. All course transfers must be made in writing and we will only accept one transfer per candidate.
Courses that are booked either by phone or email and the deposit or course fee paid, this fee will be lost if candidate fails to attend on course date.
Payment for Training: Payment is due upon booking for all training, unless otherwise agreed with ATH Training Group Ltd. Upon sending confirmation of your training, an invoice will be sent which can be paid online or over the phone using a debit / credit card, or by bank transfer to the bank details on the invoice.
Refunds:
ATH Training Group Ltd offer a no refund policy on training courses purchased if cancelled more than 14 days after your purchase. It is your responsibility the purchaser to ensure that the training course(s) that you purchase through us are fit for your requirements. Any cancellations made within 14 days of booking will be subject to a 25% admin fee.
Cancellation of Training:
Cancellation of training must be made in writting within 14 days of receiving your confirmation email and invoice. Cancellations after this time will not be accepted.
For bookings made within 14 days of the course start date, full payment is due if you fail to attend the training course. Where payments are not made we will commence legal proceedings to recover the outstanding fee along with additional costs.
All course cancellations MUST be made in writing, either email or letter. Where a booking is being postponed due to COVID-19 reasons we reserve the right to see proof of a PCR COVID test being taken.
Onsite Training:
For onsite training at Companies Premises we charge a minimum fee for 4 candidates.
For training to be completed onsite for companies the open invoice must be paid on issuing of invoice and all course fees must be cleared at least one week prior to course start date before training will take place, this can be completed either by BACS or Secure Credit Card Payment either online or by phone.
If you have already agreed a set date for your Onsite Training and you require your Onsite Training Course to be moved to a new date, ATH Training Group Ltd must be informed more than 14 day’s prior to course start date. Failure to inform us will result in course fee being lost.
For Onsite Training at your premises, or any venue of your choosing, course fee payable will be only valid for onsite training for original booking and will not be transferable to other dates. It is your responsibility the purchaser to ensure that everybody for your group booking is available for training on the set date, as we do not transfer candidates to other courses from onsite group bookings, for whatever reason.
Company Third Party Training:
We offer Third Party Training for your clients. We will supply all the necessary training materials, Instructors and assessors for conducting training onsite at your client’s premises, or our training rooms. For new customers we accept payment for third party training, prior to course start date, unless by agreement, see Payment Methods Below.
It is your responsibility, (The Booker) to ensure that your client is aware of training date and venue you have booked and set. Mistakes for your booking will be charged at the full invoice fee and a new date must be set.
It will be your responsibility (The Booker) to ensure that the date you originally set for training is adhered to. Training Course Date changes will incur a 35% admin charge of the original course fee to change Training Date less than 14 days prior to course start date. Original course fee will be lost if you require the training date moved 7 days prior to original set course date.
We do not issue any certification or course paperwork until all outstanding course invoices have been cleared and all certification and course paperwork will remain the property of ATH Training Group Ltd . (See Certification Section Below)
Failure to pay any invoice associated with Company Third Party Training will be subject to legal proceedings to recover costs. (See Failure to Pay Section for Costs Involved)
Please be aware that:
Without course certification companies and individuals do not meet HSE or Ofsted Requirements for First Aid in the Workplace.
For Failure to pay any outstanding invoices we will proceed with legal proceeding to recover costs. (See Below, Failure to Pay Section)
All Course Cancellation Fees must be paid before any certification will be issued for re-arranged training.
Training:
We may be able to accommodate training for disabled people, provided we have adequate notice and can prepare our training facility which is situated on the ground floor, and we will do everything we can do accomodate any special needs.
Substitution of candidates originally booked on a course need to be confirmed in writing one week prior to course commencement, otherwise an additional invoice will subsequently be raised for the new candidate. We will also offer credit notes for courses, providing you are an existing customer, but this must be used in a one month period. Credit notes are not valid for group bookings for onsite training, where a customer failed to fill a group booking for whatever reason. Where a booking date is moved, the course must be taken within 4 weeks of the original course date and may only be moved on one occassion.
Candidates must arrive before the course start time to complete all course registrations forms. Any candidate more than 30 minutes late of a course start time will be refused entry for training. Candidates will have to rebook training and the original course fee will be lost.
Candidates that do not attend training due to illness will forfeit the course fee unless ATH Training Group Ltd are informed at least 24 Hours before the course start time. This will be required by the original Company making the booking, or the individual who made the course booking for their own needs. We can be informed either by email or telephone. We do not offer refunds for courses, course places cancelled, or non attendance due to illness if we are informed after the course start time has passed.
We will offer movement of course due to illness on one occasion and course will have to be completed within 1 month from original booking, provided we are notified as per above. Candidates that are ill on the course day and ask to leave will lose course fee and will have to rebook at additional cost.
First Aid at Work Re Qualification Training:
All candidates wishing to attend First Aid at Work Requalification must hold a valid First Aid at Work Certificate. This certificate must be produced before, or on the course start date. On failure to produce a valid certificate entry will be refused to the requalification course and all course fees will be lost.
Certification and Assessments:
All practical assessments and written exams, where needed for certification must be passed before certification can be issued. Candidates will not pass any course and receive any certification if assessments, or examinations are failed. We offer a no refund policy on courses where assessments and, or examination are failed.
We will offer extra assistance to help students through examinations and assessments where needed, but students must still pass the examination and assessment on their own merits.
Certification will only be issued, providing all open invoices are cleared, (unless by agreement) once we receive these from the issuing body, this normally takes 2 – 3 weeks. If for any reason you fail to receive your certification we must be notified within one month from course completion date.
Certificate Replacement:
For certification replacement we charge a replacement fee of £10.00 + vat at the current rate.
All certification remains the property of ATH Training Group Ltd , no certification will be issued until all course fees, and open invoices have been paid in full, unless by agreement. Course payments can be completed by the following means:
Course Payment Methods:
Online and telephone Card Payments.
BACS Transfer.
Chq to the details contained on our invoice. (All Chq funds must be cleared with our bank before certification will be issued)
Without course certification companies and individuals do not meet HSE, RQF or other Requirements for First Aid in the Workplace.
Door Supervisor Training:
Identification must be produced at the start of the training course.
2 x Passport photos must be produced for registration purposes.
We must be informed prior to course start date or any special needs you require, for example if you are dyslexic.
All certification remains the Property of Promed Training Limited until all outstanding course fees have been paid, there are no exceptions.
Online First Aid Courses:
For online First Aid Training. If you book training online and select your course package it is your responsibility to select the correct course suitable to yourself. ATH Training Group Ltd cannot be held responsible if courses bought online do not meet with your requirements and no refund will be issued for courses bought.
Failure to Pay:
As an Individual booking, Company booking, or Third Party Training you, or your company has agreed to our Failure to Pay Terms set out below:
All Certification and course paperwork remains the property of ATH Training Group Ltd .
Without course certification companies and individuals do not meet RQF, HSE or Ofsted Requirements for First Aid in the Workplace.
For Failure to pay any outstanding invoices we will proceed with legal proceeding to recover costs.
An administration charge of £25 will be added to any open invoice, to cover administration costs for failure to clear any open invoice.
An 8% interest charge plus Bank Base Rate, including administration charges will be charged from invoice course date, per month, or part thereof.
Failure to pay for Third Party Training will incur the following costs:
An administration charge of £75 will be added to any open invoice, to cover administration costs for failure to clear any open invoice on agreed course date.
An 8% interest charge plus Bank Base Rate, including administration charges will be charged from invoice course date, per week, or part thereof from course date.
For Online Blended First Aid or Additional Training:
All online elements must be completed before attending classroom based training. You must bring all documentation and proof of completing the Online Element of any course.
Failure to produce all documentation on course start date will not allow entrance to course. It is your responsibility to complete all online elements of training and ATH Training Group Ltd cannot be held responsible if you fail to complete these for whatever reason.
As a result of failing to complete online elements all courses fees will be lost.
Course Cancellation by us:
We very rarely cancel a course, but circumstances outside our control may force us to do so. In this instance ATH Training Group Ltd reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned. Where an alternative can not be offered we will issue a refund for your booking, minus any online training for blended courses if this has been started.